If you encounter difficulties redeeming or using your Apple Store Gift Card, please refer to the guide below to ensure the correct steps are followed and to understand the applicable scope of the gift card.
Apple Store Gift Card Usage Instructions and Limitations
- An Apple Store Gift Card can only be used as a payment method by entering the gift card details at the checkout page when making a purchase through Apple's official designated channels (such as the Apple Online Store or the Apple Store App).
- An Apple Store Gift Card is only applicable for purchasing Apple hardware products and accessories, including iPhone, iPad, Mac, Apple Watch, AirPods, and more.
- This gift card cannot be used for the App Store, iTunes Store, Apple Music, iCloud+, or other Apple digital services.
- When using it, please enter the gift card number and PIN code (if applicable) at checkout on Apple's official website, the Apple Store App, or at an Apple retail store to complete the payment.
Step 1: Obtain the Gift Card PIN Code
Before shopping, you must obtain the 16-digit PIN code from your reward redemption email:
- When you receive the reward redemption email, please make sure to first click the "Redeem Now" button in the email.
- After clicking, ensure the page redirects and displays a brand-new 16-digit Apple Store Gift Card PIN code.
- Copy this 16-digit PIN code to apply it at the Apple checkout page.
Step 2: Shop and Checkout on Apple's Official Channels
Option 1: Shopping on the Apple Official Website (apple.com/hk)
- Go to the Apple Hong Kong official website, add your desired product to the shopping bag, then click "Check Out."
- Proceed to the payment process, find and click "Apply Apple Store Gift Card."
- Manually enter your 16-digit gift card PIN code, then click "Apply."
Option 2: Using the Apple Store App
Open the Apple Store App (blue shopping bag icon).
- Select your product, tap "Add to Bag" > "Check Out."
- In the payment section, select "Apply Apple Store Gift Card."
- Manually enter your PIN code, and the amount will be deducted from the total.
Troubleshooting: Still unable to redeem or encountering system errors
If you have already followed the above steps but are still unable to obtain a valid code after clicking "Redeem Now", or if you encounter a system error at checkout, please contact our customer service team.
To allow our technical team and the supplier to identify the root cause immediately and follow up on your case with the highest priority, please provide the following when contacting us:
- A short screen recording video.
- The recording must capture the complete process from clicking "Redeem Now" in the email to the page redirection and the error message displayed.
- Reply to the customer service email with this screen recording attached.