Why was my reward application rejected?
Rejections are reported directly to us by our partner bank or provider. Here are the most common reasons an application might not go through:
External Channels: Applying through another site, link, or directly with the bank instead of through our platform.
Ad-Blockers or Privacy Settings: Having ad-blockers, VPNs, or strict cookie settings turned on, which stops us from tracking your application.
Navigating Away: Opening other tabs or clicking away while completing your application.
Existing Customer: Already having an account with the institution before or while applying.
Form Details: Submitting mismatched details on your Rewards Redemption Form.
Spending or Funding Requirements Not Met: Not hitting the required minimum spend or account deposit amount within the specified timeframe.
Can I appeal the decision?
Absolutely! Even though we follow the bank's initial report, we’re more than happy to help you appeal their decision and request a second look.
What proof do I need to submit?
To help us advocate for you, please send over any evidence showing you met the offer terms. Great examples include:
Confirmation emails or conversations from the bank confirming your reward and application eligibility or showing your application date and reference number.
Screenshots or screen recordings of your application process or completed spending/funding milestones.
Any official docs showing you were a new customer and completed everything in one go.
How do I start my appeal?
Check the list above to make sure everything looks right on your end.
Collect your proof (screenshots, bank emails, or screen recordings).
Reply to our support email with your attachments.
Once we receive your files, our team will reach out to the provider and handle the appeal for you!