When a user successfully submits the application, bank/financial institution will provide the reference number for checking the application status. The reference number will be shown on the webpage after application submission or application confirmation email.
Below table shows the format of the reference number of banks/financial institutions:
| Banks/Financial Institutions | Reference Number Format |
| American Express | 20201234567890HKD |
| CNCBI inMotion | DB1234567890 |
| Citibank | Combination of 12 digit alphabet + number |
| China Construction Bank (Asia) | J123456789012 |
| DBS | 2020123456789 |
| PrimeCredit | STA12345678901 |
| Standard Chartered |
Credit Card: HK12345678901234 Persona Loan: HKR1102-xxxxx |
To redeem a MoneyHero exclusive offer, please send your (1) full name, (2) application date, (3) screen capture of reference number and (4) screen capture of approval SMS/email to support@moneyhero.com.hk and complete the redemption form sent via email for verification and follow-up
- Detailed steps: How to redeem exclusive rewards from MoneyHero?
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