Making sure you’re eligible
While we endeavour to do our best to resolve coupons and rewards redemption queries, sometimes they may be caused by external variables, which are not within our direct control. This guide is designed to help you configure your devices to ensure your coupon and rewards are eligible when it comes time for you to redeem them.
So please ensure you follow these steps before you click Apply and you will be well on your way to redeeming exciting rewards, only from MoneyHero.
A word about privacy
- Do not use private browsing mode
- Allow cookies
- Turn off Ad blockers
- Do not use private browsing
Private browsing comes in many different names depending on the browser you use. Most common amongst which are “Incognito window” from Chrome, “Private browsing” from Safari, “InPrivate” from Edge and “Secret mode” from Samsung Internet browser.
To exit out of private browsing, simply close all Incognito windows. Proceed to use your browser and to apply for products on MoneyHero.
On iPhone’s Safari, the “Private” button in white is indicating the browser is running in private browsing mode. Tap “Private” to turn off this mode.
White “Private” button indicates Incognito mode is on. Incognito mode is off.
If you use Chrome on your iPhone, tap and swipe to the left to switch from Incognito to regular Chrome tabs.
Chrome on iPhone, in Incognito mode. Tap and then swipe left to turn off Incognito mode.
On Android Chrome, in order to exit Incognito mode, tap and you will see whether if you have Incognito tabs open or not. Simply proceed to tap to close your Incognito tabs.
- Allow cookie
In Chrome, go to Settings, scroll down to Privacy and security, untick “Send a “Do Not Track” request with your browsing traffic”.
On an Android using Chrome,
Tap > Settings, scroll down to Privacy. Ensure “Do Not Track” is turned off.
In Safari, go to Preferences, Privacy and make sure “Prevent cross-site tracking” and “Block all cookies” are unticked.
If you’re on your iPhone and are using Safari, go to:
Settings > Safari, scroll down to Privacy & Security, then toggle “Prevent Cross-Site Tracking” and “Block All Cookies” to off as illustrated below.
Toggle the buttons so that they are grey, not green, to turn the settings off.
- Disable ad blockers
If you use ad blockers with your browser, please ensure they are disabled. Follow the instructions below to disable these common ad blockers.
Now proceed with your product application and look forward to redeeming your rewards and coupons!
Reminder: to carry on browsing other websites safely, MoneyHero recommends that you revert your settings after you finish with the application in order to protect your devices.