Making sure you’re eligible
While we endeavour to do our best to resolve coupons and rewards redemption queries, sometimes they may be caused by external variables, which are not within our direct control. This guide is designed to help you configure your devices to ensure your coupon and rewards are eligible when it comes time for you to redeem them. (Detailed steps for redeeming exclusive rewards from MoneyHero) (Last update in March 2021)
So please ensure you follow these steps before you click Apply and you will be well on your way to redeeming exciting rewards, only from MoneyHero.
A word about privacy
The reason we need to take these steps is to ensure our external partners i.e. Banks and financial institutions are properly registering the application. Only through this, are we able to verify that you are eligible for your reward. MoneyHero does not actively collect user data during this process. Any user data that we may hold is done so in strict accordance with our Privacy Policy.
Quick steps
- Do not use private browsing mode
- Allow cookies
- Turn off Ad blockers
Detailed steps
- Do not use private browsing
Private browsing comes in many different names depending on the browser you use. Most common amongst which are “Incognito window” from Chrome, “Private browsing” from Safari, “InPrivate” from Edge and “Secret mode” from Samsung Internet browser.
Figure 1.1: Example of computer Chrome in Incognito mode; computer Chrome version of 89.0.4389.82
To exit out of private browsing, simply close all Incognito windows. Proceed to use your browser and to apply for products on MoneyHero.
Figure 1.2: Example of computer Chrome in Incognito mode; computer Chrome version of 89.0.4389.82
On iPhone’s Safari,
the “Private” button in white is indicating the browser is running in private browsing mode. Tap “Private” to turn off this mode.
White “Private” button indicates Incognito mode is on. Incognito mode is off. Figure 1.3: Example of iPhone's Safari; iOS version of 14.4
If you use Chrome on your iPhone,
swipe to the left to switch from Incognito to regular Chrome tabs by clicking
.
Chrome on iPhone, in Incognito mode. Tap after swiping left to turn off Incognito mode.Figure 1.4: Example of iPhone's Chrome; iPhone's Chrome version of 87.0.4280.77
On Android Chrome,
in order to exit Incognito mode, tap
and you will see whether if you have Incognito tabs open or not. Simply proceed to tap 
to close your Incognito tabs.
Figure 1.5: Example of Android phone's Chrome in Incognito mode; Android phone's Chrome version of 89.0.4389.90 - Allow cookie
In computer Chrome,
go to Settings, click Privacy and security, untick “Send a “Do Not Track” request with your browsing traffic”.
Figure 2.1: Example of computer Chrome; computer Chrome version of 89.0.4389.82
On an Android using Chrome,
Tap
> Settings, scroll down to Privacy. Ensure “Do Not Track” is turned off.
Figure 2.2: Example of Android phone's Chrome; Android phone's Chrome version of 89.0.4389.90
In Mac's Safari,
go to Preferences, Privacy and make sure “Prevent cross-site tracking” and “Block all cookies” are unticked.
Figure 2.3: Example of Mac Safari; Mac Safari version of 14.0.3 (16610.4.3.1.7)
If you’re on your iPhone and are using Safari, go to:
Settings > Safari, scroll down to Privacy & Security, then toggle “Prevent Cross-Site Tracking” and “Block All Cookies” to off as illustrated below.
Toggle the buttons so that they are grey, not green, to turn the settings off. Figure 2.4: Example of iPhone's Safari; iOS version of 14.4 - Disable ad blockers
If you use ad blockers with your browser, please ensure they are disabled. Follow the instructions below to disable these common ad blockers. (i) Click on the icon in the browser's toolbar, and then (ii) pause the adblocker function on this website.
Figure 3.1: Example of computer Chrome; AdBlock version: 4.29.2; computer Chrome version of 89.0.4389.82
Figure 3.2: Example of computer Chrome; AdBlock Plus version: 3.10.2; computer Chrome version of 89.0.4389.82
Figure 3.3: Example of computer Chrome; uBlock Origin version: 1.33.2; computer Chrome version of 89.0.4389.82
Figure 3.4: Example of computer Chrome; uBlock version: 0.9.5.25; computer Chrome version of 89.0.4389.82
Now proceed with your product application and look forward to redeeming your rewards and coupons!
Reminder: to carry on browsing other websites safely, MoneyHero recommends that you revert your settings after you finish with the application in order to protect your devices.