New Customers who successfully open a Citi Plus Account from Citibank (including approval) within the Promotion Period (each as defined below) and submit the MoneyHero Rewards Redemption Form within the given period will receive an Apple Store Gift Card of face value HK$500 OR a HKTVmall Voucher of face value HK$500 OR a Trip.com Gift Card of face value HK$500 OR a Round Trip Flight Ticket to Bangkok with Emirates (“Promotion Reward").
Unless otherwise specified, the promotion period of the Promotion is from 12:00 Nov 21, 2022 to 18:00 Dec 1, 2022, dates inclusive (the “Promotion Period”).
In order to receive the Promotion Reward and to comprise "Eligible Customers", customers are required to, during the Promotion Period:
- Be a New Customer who is not an overseas customer with an overseas correspondence address (i.e not within Hong Kong);
- Fully complete and submit an application for the Designated Bank Account (as defined below) on the designated link through MoneyHero during the Promotion Period. If the application is not made via the designated link, or an Ad-blocker, tracking blocker or incognito mode is enabled during the application, it may not be counted as valid and may lead to the customer not being eligible for any rewards. MoneyHero reserves the right to withhold any rewards where, according to its records, the application is not made through MoneyHero in accordance with these Terms and Conditions;
- Fully complete and submit the MoneyHero Reward Redemption Form within 7 days after receiving the MoneyHero Reward Redemption Form from MoneyHero;
- Have their application for the Designated Bank Account approved by Citibank on or before Dec 31, 2022, subject to the Citibank’s system records.
For the purposes of the Promotion, New Customers shall be defined as:
Customers who have not had a banking relationship with Citibank (Hong Kong) Limited and/or Citibank, N.A. (Citibank, N.A., organized under the laws of the U.S.A. with limited liability) in the 12 months prior to their application for the Designated Bank Account and who are not existing banking clients of Citibank (Hong Kong) Limited and/or Citibank, N.A. at the time of their application for the Designated Bank Account.
Designated Bank Account
- Citibank Citi Plus Account
The Promotion Reward that an Eligible Customer will receive upon fulfilling the conditions is one of the following:
- Apple Store Gift Card, value of HK$500; OR
- HKTVmall Voucher, the value of HK$500; OR
- Trip.com Gift Card, the value of HK$500; OR
- Round Trip Flight Ticket to Bangkok with Emirates (Only 100 qty, first-come-first-served, start from Nov 21, 12:00)
Eligible Customers who wish to receive the Round Trip Flight Ticket to Bangkok with Emirates as their Promotion Reward should note the following:
- A Bank Account Application must be started and completed via MoneyHero during below section:
- Section: 12:00 onwards, on Nov 21, 2022,
- The specific section will have 100 units of the Round Trip Flight Ticket to Bangkok with Emirates available on a first come first serve basis, based on when the “Apply” button for the Designated Bank Account is clicked on the MoneyHero Website, based on MoneyHero’s internal records.
- Eligible Customers who want to receive the Round Trip Flight Ticket to Bangkok with Emirates as their Promotion Reward are required to pick a second choice in the event that the quota for the Round Trip Flight Ticket to Bangkok with Emirates has been exceeded for that Phase.
- For example, if the Eligible Customer has selected the Round Trip Flight Ticket to Bangkok with Emirates as their 1st priority choice and the HK$500 Apple Gift Card as their 2nd priority choice, they should select the following option on the MoneyHero Reward Redemption Form:
(First Priority: Round Trip Flight Ticket to Bangkok with Emirates; Second Priority: HK$500 Apple Store Gift Card)
- The reward will be automatically converted into a second choice until the flight ticket quota is full.
Round Trip Flight Ticket to Bangkok with Emirates - Terms & Conditions
- Each eligible winner of the Promotion is required to book the air tickets using the prize redemption code on or before 23:59 p.m. on 27 February, 2023.
- Valid departure date from Hong Kong is valid until 30 June 2023. Blackout Period applies and air ticket booking is subject to seat availability of flights.
- 3. “Blackout Period” means 18 to 26 January, 2023 (both dates inclusive), 01 to 10 April, 2023 (both dates inclusive), 26 to 29 April, 2023 (both dates inclusive), 25 and 26 May 2023, 21 and 22 June 2023 and 29-30 June 2023.
- The prize redemption code is only applicable for booking of an economy class round-trip flight ticket for the following destination based on the prize that the eligible winner has won in the Promotion and is subject to seat availability of the preferred travel dates. Please note that [the carrier will be allocated by Citibank (Hong Kong) Limited and hutchgo.com at its sole discretion and] the eligible winner cannot choose the carrier upon the redemption:
- Hong Kong to Bangkok with Emirates (EK)
- The prize redemption code does not cover any applicable taxes, cost of levy and fuel surcharges. Winners are required to bear these cost on their own.
- All flight tickets booking must be made on thehttps://www.hutchgo.com.hk/citiplus-go .
- Redemption must be completed at least 10 workings days before flight departure.
- Only one prize redemption code can be used for booking of one round trip ticket, and it cannot be used in conjunction with other promotional offers or discounts.
- There is no refund for any unused prize redemption code. The prize redemption code may not be used to exchange for other products and/or services. Any expired or invalid prize redemption code will not be re-issued.
- Once the flight ticket booking is confirmed, refund, rebook or amendment is not allowed.
- You must not store the prize redemption code in any data retrieval system outside of https://www.hutchgo.com.hk/citiplus-go; or reproduce, copy, change or publish the prize redemption code in any form or by any means; or misuse the prize redemption code. Any of the foregoing acts is a violation of these Terms and Conditions, which may result in the rejection or cancellation of the relevant prize redemption code and any air ticket purportedly redeemed using such code. Citibank (Hong Kong) Limited and hutchgo.com will not be responsible or bear any legal responsibility for any consequences, losses and/or damages caused by such violation.
- If the flight booked using any prize redemption code fails to depart due to any force majeure factors (such as flight cancellation, rescheduling, failure to leave the country or compulsory quarantine caused by the pandemic), Citibank (Hong Kong) Limited and hutchgo are not responsible for any loss and will not make any refund or compensation of the prize redemption code so used.
- For enquiries, please email to firstname.lastname@example.org .
- Citibank (Hong Kong) Limited and hutchgo.com reserve the right to cancel, revise, suspend or terminate all or any part(s) of the promotion, of the terms and conditions herein contained, at any time without prior notice or reason. hutchgo.com reserves the right to amend the terms and conditions of prize redemption code use without prior notice, and of final decision on all matters of dispute relating to the use of prize redemption code.
- 15.In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.
Eligible Customers who fulfill the conditions will be able to select one of the above Promotion Rewards, subject to availability.
In the event that a Promotion Reward is not available from MoneyHero’s suppliers or the specified Promotion Reward can no longer be purchased from official channels, MoneyHero reserves the right to replace the Promotion Reward with an alternative.
MoneyHero is not associated with the provider of the Promotion Reward(s) and is not responsible for any issues related to usage of the Promotion Reward(s). Any enquiries regarding the Promotion Reward(s) should be directed to the provider/manufacturer of the Promotion Reward.
The recommended retail values of the Promotion Rewards provided above are for reference purposes only and are subject to change by the issuing merchant, over which MoneyHero has no control.
Customers who successfully apply for a Designated Bank Account and submit the MoneyHero Reward Redemption Form but are not approved by Citibank will not be able to receive any Promotion Reward.
Redemption Process for the Promotion Reward
- The general redemption process set out on the MoneyHero Website shall not apply to this Promotion. The redemption process for the Promotion Reward shall be governed solely by the Terms and Conditions of this Promotion.
- Customers whose applications for the Designated Bank Account are approved by Citibank are required to submit the MoneyHero Reward Redemption Form within 7 days after receiving the MoneyHero Reward Redemption Form in order to be eligible for the Promotion Reward. Customers who do not submit the MoneyHero Reward Redemption Form within this period will not be eligible to receive the Promotion Reward, even if they fulfill all other conditions.
- Participants who provide inaccurate or incorrect information in the MoneyHero Reward Redemption Form (as determined by MoneyHero acting in its absolute discretion) will not be able to receive the Promotion Reward.
- The redemption process may take at least 16 weeks starting from the date on which the eligibility is confirmed by Citibank, depending on the actual situation regarding user approval and transaction status or other factors that may affect eligibility for the Promotion Reward.
- Any queries regarding redemption or redemption submissions of the Promotion Reward that are received after Feb 28, 2023 will not be handled, except for those already in progress.
General Promotion Terms
- In case of any disputes, MoneyHero reserves the right to make the final decision in its absolute discretion, which shall be binding on all participants.
- MoneyHero reserves the right to amend these Terms and Conditions at any time, including changing the Promotion Period or Promotion Reward or to terminate this Promotion with or without prior notice.
- Promotion Rewards are not refundable nor exchangeable for cash or other rewards. All products and services relating to the Promotion are available while stock lasts. Customers are responsible for checking the quality of the Promotion Rewards at the time of redemption. MoneyHero shall have no legal liability relating to any aspects of the Promotion Rewards including but not limited to its quality, supply, delivery and maintenance.
- Promotion Rewards that remain unclaimed past the stipulated collection period (if any) will be forfeited.
- By participating in this Promotion, participants hereby represent and warrant that they will comply with all applicable Hong Kong laws or regulations in connection with their participation in this Promotion and they will not use this Promotion for any illegal or fraudulent purposes.
- By participating in this Promotion, participants agree to allow the product provider to update MoneyHero with information regarding the status of their application, including whether or not said application is successful and whether the participant has fulfilled all the conditions required to receive the Promotion Reward, for the purposes of verifying a participant’s eligibility for the Promotion Reward.
- Final approval of any product is determined by the product provider in its absolute discretion and is subject to their credit and risk processing criteria. Participation in this Promotion does not guarantee the approval of any product applied for. MoneyHero does not guarantee the approval of any product applied for.
- MoneyHero accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by participants as a result of their participation in this Promotion. By participating in this Promotion, participants release MoneyHero and its agents from all liability, including, without limitation, with respect to this Promotion and the Promotion Reward.
- MoneyHero reserves the right to disqualify any participant and withhold or confiscate in full or part any rewards if the participant is found to be, or reasonably suspected of participating in any form of fraudulent practices (including but not limited to false identities, doctoring images, wilful spamming or manipulation of any MoneyHero’s processes, or website).
- Applicants understand and accept that gift fulfilment is facilitated by MoneyHero; Citibank (Hong Kong) does not have any liability or responsibility for the gift fulfilment.
- In the event of any discrepancies between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.